Max Stanley´s profile

Reviews (1)


For the extra money you pay you would expect a faster and better service!

I saw your response for the message bellow saying that the seller might not have yet got his tickets (That's a LIE) even if you live in Japan all orders made about this concert the tickets were sent NEXT DAY via DHL!!! If this was a real site you could contact the seller and tell him to send me the tickets asap! OR if you saying that you can not cancel the order keep your commission and refund me the 90% of what I paid because you nor the seller are willing to help! I hope a lot people will realise that you don't 'tell us' the whole thing. As I said I would be travelling from another continent for this and the delivery would be impossible this way! So if I don't get the tickets I will expect a full refund or I will def use the law for it. Im sure many people would thank me for that!

Hello, (This is my 3rd email)
Mylène Farmer tickets are already being sent to those who bought them. (You can confirm this with FNAC.FR if you wish to do so...IF the seller is not willing to send over the tickets so I can make my travel arrangements I want my refund please! IF the tickets were NOT yet being sent by post, or pick up at the store for those who bought them I would understand and wait.. but in this case that I know people who bought tickets HAVE already their tickets... I want my refund and not to risk buying a plane ticket to Europe, hotels and in the end nothing... That's easy to understand and this is not the way to do business! This waiting until last minute to get a ticket that is already issued is not an excuse! My friend had a similar problem one year back... never got the tickets.. So if this is a serious company I would like my refund or the delivery by the seller now.

My transaction ID 2811140

23 January 2013

Reply from Viagogo

Hi Max,

As we are a ticket marketplace, we cannot expedite your order!

We understand that the event organisers may be already sending out the tickets but this does not mean that your seller has received theirs yet.

Once the ticket order has been placed, viagogo is unable to cancel orders. All orders are non-exchangeable/non-refundable.

Please remember viagogo guarantees every transaction. Buyers are guaranteed to get the tickets they paid for in time for the event. In the rare instance that a problem arises, viagogo will provide similar or better tickets, or in the worst case a full refund.

Thank you,
The viagogo team!

Max Stanley´s profile

profile image of Max Stanley
Max Stanley
Male, 1975
London, United Kingdom