DPD UK

Dedicated Parcel Delivery

A seller from eBay despatched a package to me to be delivered by DPD, yesterday aftenoon. (29/4/2013) I was sent a text message and an Email saying they had it in their system. I was given a tracking number and date of delivery.
This morning, I was sent another text message and an Email saying what time it would be delivered and the name of the driver. It stated delivery time between 09:07-10:07.
At approx 09:20 the van pulled up outside with my package. Simon, the driver was met at the door by my wife. He was friendly, polite and greeted her with a nice warm, "Good morning!"
This is the best experience with a courier service we've ever had. Well done, DPD!
I was a little worried when I looked at the reviews yesterday. The bad ones concerned me.
Which brings to mind: "You can please some people some of the time, and some of the people all of the time, but you cannot please all of the people all of the time."

30 April 2013

Reply from DPD UK

Hey Bob, it's great to hear you had such a good experience! As you say, our score on here isn't reflective of the overall service we offer - the reality is that people are far more likely to report a bad experience as opposed to a good one. That's why we're so appreciative of you taking the time to leave a review :)

Get in touch if you ever have any queries - socialmedia@dpd.co.uk

Kind regards,

Bobby.