Kerry´s profile

Reviews (1)

The Regency Chess Company

I haven't received the chess set yet....

I would appreciate a tracking system to follow the progress of the delivery. As you don't provide that and since today is the 9th day since I ordered the chess set, I have no idea where the chess set I paid for is ...

23 January 2013

Reply from The Regency Chess Company

Hi Kerry

OK, I have tracked down your order. Shipping times to the USA are listed on our website as taking up to ten days. Because we are a UK based company the USA orders do take a lot longer than the ones based in the EU. Your Lewis chessmen will be delivered very soon, in the next few days. I am sorry it has taken longer than you expected.

For general information we are about to set up a new shipping service to the USA and Australia that will be a lot faster than the current one. I hope this will be online as early as next week.

Julian Deverell

Owner, The Regency Chess Company

Kerry´s profile

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United Kingdom