Mike Higgins´ profile

Reviews (1)

Naturesbest

Still waiting for my delivery ordered on the 11 Jan

I have been using Natures best for a few years now and they have always come up with goods on time. This time for some reason my Peterborough address got shown as in Spain. Instead of checking with the billing address to see if it was correct they sent the product to Spain.
I doubt whether I will see my order or get a refund. So I have now gone with another supplier same product at half the price.

23 January 2013

Reply from Naturesbest.co.uk

Dear Mr Higgins

Thank you for taking the time and trouble to leave your review.

I am sorry to hear about the problems with the delivery address on your last order. I have looked into this for you and all website orders are automatically processed into our system, therefore, as there is no human intervention the mistake on the address would not be picked up and corrected.

On this occasion I am happy to refund you in full for this order, if could please email me a contact telephone number to customer.services@naturesbest.co.uk, I will then arrange for a Customer Services advisor to telephone you to obtain the information we require to process the refund. Alternatively, please call 01892 552118.

Please can I take this opportunity to ask when ordering on our website, please check that all details are correct before confirming the order, as advised above, this is an automated process therefore we will not be aware of any addressing errors. If you do notice a mistake once you have confirmed the order, please telephone us straight away as we have a very small time frame to make any amendments before the order is completed through our system.

Again, apologies for any inconvenience that has been caused and if I can be of any further assistance please do not hesitate to contact me at customer.services@naturesbest.co.uk.

Kind regards
Rebecca Hardy
Customer Services Supervisor

Mike Higgins´ profile

profile image of Mike Higgins
Mike Higgins
Reviewer
United Kingdom

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