My experience with Visual Soft has been that as long as you take your ecommerce operation seriously and have the time and/or resource to spend communicating with your account manager, Visual Soft deliver the goods. The ticket system is excellent and the round the clock support is invaluable to a business like ours - that has very little in-house ecommerce expertise. Plus we rely heavily on their excellent value design team because we have no design/graphic resource in-house. But you cannot afford to rest on your laurels and take for granted that they know it all and are doing it all. Pester Power gets the job done! We have a fantastic new account manager who really takes the time to understand our needs - which is crucial when we are planning and working on development work. Make it YOUR business to make sure Visual Soft understands your business and you will reap the rewards. Be thorough in your briefs, hammer home what you want - and they do deliver.
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