Ben van der Poorten´s profile

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Been with TalkTalk for many years, service has gone down the drain now.

My set-top YouView box developed a fault today that rendered it useless. I reported this to TalkTalk and was told the box would need to be replaced. I was then told the soonest an engineer could call would be in 10 days. So now I have 10 days without the TV service that I pay for. That is rubbish service. Even telling them they had lost a longtime customer didn't bother them.

It's not like I live miles from anywhere, I live in London. Why such a long wait? Do they only have 3 engineers? I cannot believe, in the next 10 days, they can't find one engineer to spend half an hour (which is all it would take) to unplug my box and plug a new one in. Ridiculous.

10 days is an unacceptable wait, and they have lost a customer. I will be changing providers as soon as I am able, and I will NOT be recommending Talk Talk to anyone else, hence this review. Hope it helps others decide.

Aura Topp found this review useful

Ben van der Poorten´s profile

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Ben van der Poorten
London, United Kingdom