Trustpilot are the least transparent business I can think of. They charge ludicrous fees to the company to be able to "vet" their reviews, although they won't remove them, but you have to pay to reply to the person involved.
All large companies can afford to pay to use Trustpilot, so they have excellent reviews. Smaller companies cannot, so they have poor reviews, is the general rule. And nobody shares positive experiences (only negatives) so large companies have the numbers - if they get 1 in every 100 customers to write a review then it works for them, but smaller companies don't have anywhere near as many customers so it distorts the review process. The only reason some companies have "glowing" reviews is because they use Trustpilot's little script that invites users to leave feedback immediately after the purchase - i.e. before any problems can exist (failed delivery, broken stock, etc). Is is quite laughable if people think a company can have 10,000 genuine 5/5 reviews - they are reviewing the order process only ! ("Yes. they did take my money, excellent service 5/5")
Then there's the Facebook thing, I won't even bother repeating what others have said here about it, as clearly Trustpilot don't give a damn about user opinion as they have failed to do anything about it. Very ironic!
I downloaded the software instantly after purchasing, there was no waiting around. I followed the auto installation software to install it onto my computer and it's working. If I had to find some issues with it, I would say that their email support could be quicker.
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