Yodel

Already been said

I can only repeat what others have said. They threw my new RC Car over my fence and it's cracked, I sent it back and the company involved said they have to use Yodel as they offer them good rates! Silly.

Trustpilot

Terrible idea, poorly executed.

Trustpilot are the least transparent business I can think of. They charge ludicrous fees to the company to be able to "vet" their reviews, although they won't remove them, but you have to pay to reply to the person involved.

All large companies can afford to pay to use Trustpilot, so they have excellent reviews. Smaller companies cannot, so they have poor reviews, is the general rule. And nobody shares positive experiences (only negatives) so large companies have the numbers - if they get 1 in every 100 customers to write a review then it works for them, but smaller companies don't have anywhere near as many customers so it distorts the review process. The only reason some companies have "glowing" reviews is because they use Trustpilot's little script that invites users to leave feedback immediately after the purchase - i.e. before any problems can exist (failed delivery, broken stock, etc). Is is quite laughable if people think a company can have 10,000 genuine 5/5 reviews - they are reviewing the order process only ! ("Yes. they did take my money, excellent service 5/5")

Then there's the Facebook thing, I won't even bother repeating what others have said here about it, as clearly Trustpilot don't give a damn about user opinion as they have failed to do anything about it. Very ironic!

Laszlóné Homlokand Cap Dawgson found this review useful

24 January 2013

Reply from Trustpilot

Hi Kieran,

Thanks for your feedback.

I'm afraid you misunderstood, how Trustpilot works for businesses. Any company - regardless of its size - can claim a company profile for free. That allows them to respond to reviews, report reviews that violates our guidelines among other features.
Companies paying for our premium services get access to more options. Among the most used is the Automatic Feedback Service that companies use to send out email invitations to their most recent customers x days after they completed an order. Most businesses choose a delay of around a week to make sure that the goods has been delivered. If they asked for a review right after the purchase, their customer would be confused.

Facebook is used to ensure more profiles from real customers while reducing the number of anonymous reviews. We recognize that Facebook is not the perfect solution for that, but its a step in the right direction and we're looking into other options for social validation when creating user profiles.

Regards,
Joakim Ditlev
Trustpilot

Petguys

WOW!

From enrolling to changing schedule to delivery - service is flawless. Pricng is competitive with Petsmart.

The new goodie bag program is a real plus - I do every 2 months..

Would be nice to have a way to get credit if you have a coupon to use for our dog brand.

PetFlow.com

Good!

Took a big longer to arrive than I had hoped, but I'm glad I got it in the end.

phppennyauction

Fast service

I downloaded the software instantly after purchasing, there was no waiting around. I followed the auto installation software to install it onto my computer and it's working. If I had to find some issues with it, I would say that their email support could be quicker.