When a price increased on a subscribe and save purchase without my knowledge or confirmation, Amazon was very studious in quoting their policy that they can increase prices without notice, but that they will refund the difference this time. They had no problem assisting me and making me happy. This was a very respectful means of communicating.
After politely and respectfully emailing 6 consecutive times to Groupon about my dissatisfaction with a merchant, they only quoted the policy back to me over and over and told me to regift my coupon. A masseuse is someone that needs to gain trsut and respect with quickness in order for me to be willing to unclothe for them. When my appointment was canceled 15 minutes before it was scheduled, not to mention after being so booked up it took two months to even get an appointment, the trust factor diminished. Then I never received a call back to reschedule my appointment. In the lower right corner of the homepage is the Groupon Promise: “If the experience using your Groupon ever lets you down, we’ll make it right or return your purchase. Simple as that.” I have been lulled into a sense of security with a patently false guarantee. I felt safe ordering from an otherwise unknown merchant because, as Groupon assures, “We're so confident in our featured businesses that we back them with the Groupon Promise.” They lost a customer.
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