kev john´s profile
Reviews (1)
Menkind
Very poor service
I ordered a R/control helicopter and was informed by the salesman that there were 28 of these in stock, after 5 days and no helicopter I phoned to ask where it was and was told that there was no stock, I said that means all 28 were sold just minutes before I bought one and was told there had not been a stock of these since Christmas.
I therefore cancelled the order and was told the refund was put through.
After 4 days no refund was coming so I phoned again and was told the 'system had not been uprated' thats why the refund had not gone through but it was done now. After another 4 days it still had not been refunded so I phoned again and this time I asked for the supervisor to speak to me and the salesgirl said her boss was not in but gave me an e'mail address to contact her which I did. No response till following day and was told that it was a busy time for refunds just after Christmas! A different reason for no refund? Then after another 2 days the refund turned up in my account.
I will not be using this shop again.
Katie found this review useful
Reply from Menkind
kev john´s profile
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We're sorry to that you had an unhappy experience shopping with Menkind. Unfortunately on this occasion our Order line gave you erroneous information regarding stock levels for this product which we are investigating.
Refunds can take up to five working days to process and sometimes longer after busy periods. Customer services advised that your refund was processed on the 18th January, which was six working days after the initial cancellation of your order.
Please accept our apologies for any inconvenience this caused.
Kind regards
The Menkind Team