boohoo.com

First and Last time for using Boohoo

I placed my first order and as I required the item urgently paid extra for next day delivery. I received a confirmation email advising that my order had been accepted and would be despatched shortly.
The following day (the day I was expecting to receive the order) I received another email stating that I had items in my shopping basket which had not been ordered. As my order only contained one item I checked but there was nothing showing.
I emailed customer services and received an automated response.
Three days later I had still not received my order (which was required urgently as it was a gift) I emailed again and was informed (eventually) that due to an error by order had not been processed.
I subsequently cancelled the order and obtained a refund.

13 February 2013

Reply from boohoo.com

Hi Joanne,

Thank you for taking the time to provide your feedback and I am sincerely sorry for the difficulties that were experienced with your order.

Further information has been sent to the email address your boohoo account is registered to.

Once again, please accept my apologies for the inconvenience that has been caused to you.

Kind Regards,
Kelly