Hotelsclick

BEWARE and by all means AVOID

I guess if all goes well, everything is fine, but if you have a nightmare experience like me, well then it is a bit different.... They almost left me to sleep on the street, overcharged me and I didn't get some of the services I paid for. Their "customer care" offered their "apologies" which were hardly enough. When I requested a partial refund for what was not provided, they stopped to reply to my emails. The worst thing is that I can not sue them as they are in Italy and I am in the UK, well I can but it is not worth it.

People use a reputable home based company, if something goes wrong you will have consumer rights.

25 January 2011

Reply from Hotelsclick

Dear Vess,

Please give us some information (like the number of booking, the hotel, the city you have booked) to understand what was happened with your reservation.

Kindest regards,
Hotelsclick Customer Care