Mrs Suzanne Sime´s profile

Reviews (1)

No refund for postage even though I returned items within 7 days!

It was unclear on Boohoo's website that you only get your postage back if your order was faulty or wrong. If it had been clear I would never had purchased anything. I thought if you returned your items within 7 days you got your postage back but no they charge you £2.99 for receiving your order. I will not be buying from the website again.

SarahT found this review useful

13 February 2013

Reply from

Hi Suzanne,

Thank you for taking the time to provide your feedback and I am really sorry to hear that you are unhappy.

Unfortunately, we are unable to refund delivery charges for unsuitable items that are returned to us.

You can find further information relating to the cancellation of you contract on our website.

If you have any further queries please do not hesitate to contact us at

Kind Regards,

Mrs Suzanne Sime´s profile

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Mrs Suzanne Sime
United States