Michael Elliott´s profile

Reviews (2)

Tyre Shopper

Not great customer service! Fitted the wrong tyres from what I ordered and have steering vibration

I called ahead to see how busy the National tyres garage was and the anwser I got was "we might be if four customers come in at once" Nothing like stating the obvious.

Once at the garage I went to reception explained I called earlier to have some tyres fitted which I ordered online. The reply was "Got your keys" not in a friendly manner.

Anyway the tyres were fitted in approximately 1 hour. I notice they put a different tyres on the car from what I ordered. I went in to reception to confront the staff and they claimed the tred patten can change from what shown on the picture online.

I double checked on my smartphone the tyre code and the garage were at fault they put on Westlake SP06 when I ordered Westlake SV308. I ordered these as they have a better all round rating.

When I pointed out their mistake there was no apology they just stood around scratching their heads looking at the order form! They eventually change them and made me late for my appointment!

Don't think I will be using this service again as I have no confidence in National tyres as I will have to spend more money to get the steering vibration rectified with a garage I trust.

22 August 2013

Reply from Tyre Shopper

Dear Michael Elliott,

We do sincerely apologise for the inconvenience that has been caused.

National Tyres and Autocare prides itself on excellent customer services. It is a shame that you did not receive the level of service you expected.

We will investigate this with a regional manager for the branch.

Kind regards
Tyre Shopper Customer Services

Merlin Cycles Ltd

One of the reasonable priced cycle stockist out there!

If I am after a certain item at a good price I always check Merlin cycle first as normally they turn out to be the cheapest as you always get 10% off the RRP on what you buy. They also dispatch goods promptly and use Paypal which makes things easier.
Can't ask for a better service.

Michael Elliott´s profile

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Michael Elliott
United States