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Very Bad Customer Service

I ordered a Shuttle PC on 20th Dec, -no delivery by Jan 5th, so I filled out a customer service form on the website. No repsonse received, so I called (Jan 9th) and they said they hadn't received any communication from me. They checked and said it had been despatched and it would take up to five days for the courier to respond as to where the item was In the meantime, no refund or replacement was possible.
No further contact by Jan 23rd -two weeks later. I called again and they said the item (shuttle PC) wasn't in stock and that they had emailed me, but it probably was lost as spam. -They hadn't sent an email, it wasn't on our mail server.

I asked for a refund, which they said would take up to 10 days 'because of banking regulations'. Funny how the payment can be taken out in moments.

So In summary:
They said item was despatched then when it didn't arrive they said it was out of stock.
They said they hadn't received any notification from me despite completing an order-referenced contact form on their web site.
They said it would take five days to get back with an answer from the courier, they didn't get back at all.
They said they had sent an email when they didn't.
They said it takes up to ten days to refund money


Jack Healy found this review useful

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Emmet Lawlor
Analum, United Kingdom