Ms Emma Febvre-Richards´ profile
Reviews (1)
boohoo.com
Pretty but badly made
I recently ordered 2 dresses through Boohoo but when they arrived 1 dress didn't even have part of the seam sewn up and the hem was becoming undone. I had to ask my mother to sew it! Not what you expect from a new dress. So even though it looks great I was quite upset that it didn't arrive without a problem.
13 February 2013
Reply from boohoo.com
Ms Emma Febvre-Richards´ profile
United States
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I am really sorry to hear that you have received an item that is not up to our usual standards.
Customer feedback is extremely important to us, and complaints or suggestions are always forwarded to the relevant department as we strive to provide the best possible products and services for our customers.
An email regarding this matter has been sent to the email address your boohoo account is registered to and I hope this helps you.
Once again, please accept my apologies for any inconvenience that has been caused to you.
Kind Regards,
Kelly