Annette G´s profile

Reviews (3)

Expansys.com

Awful

Would NEVER use this company again. First time they LIED about a phone being in stock, then lied again when asked if it would be arriving soon. Three phone calls later they admitted a problem with supply and refunded. Second time (yes, I'm stupid!) only one item was in stock (line was discontinued) but did they bother to tell me? Nope, yet again I had to chase up my order to find this information out.

The only positive is that at least customer services do get back to you - even if, in the case of my phone, they don't know what they're talking about!

19 July 2013

Reply from Expansys

Dear Annette,

Thank you for your feedback.

I have tried to get into contact with you regarding the shipping delay you experienced. Often due to the popularity of a device or suppliers discontinuing product lines; some customers are affected. However after reviewing your case with the Contact Centre Director we can see that it was the subsequent lack of or ambiguous information you received that caused frustration. Since your initial order our customer service team has undergone rigorous training to improve overall customer satisfaction and alongside a review of our callback procedure.

If you would like any further assistance with this matter please do not hesitate to contact our Contact Centre Director by emailing dsl-tazr@expansys.com

Thank you for your time.

Kind Regards,

Expansys

SelectSpecs.com

First time user

Very pleased with glasses and price : £33 all in! Had just brought expensive (and boring) pair from high street, wanted a second, slightly different, funkier pair for evenings but couldn't afford high street prices. Will be ordering partner a second pair soon!

Camerabox

Brilliant!

Ordered on Thursday (at a great price) product arrived on Friday even before payment had been taken! Very impressed, thank you!

Annette G´s profile

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Annette G
Reviewer
Female
United Kingdom

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