I ordered a shirt for my husband before Christmas which turned out to be the right make and size but the wrong fit. Although it had been a present that he didn't see until more than 7 days after delivery there was no problem about exchanging it for another. He subsequently discovered that even if the fit was apparently the same as his others that did not mean that the collar shape would be the same and so it had to be sent back again. The young lady who dealt with my calls could not have been more helpful and patient. She spoke to shop staff when she needed to clarify the style codes on various shirts and phoned me back with all the information. She now has a record on our account so she will know in future what style my husband prefers. My experience of their
customer service was first class and I would recommend Jules B with confidence.l
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