Craig Minihan´s profile

Reviews (8)

Royal Mail

The run the business for themselves, not their customers

They deliver at the most inconvenient times, offices are closed when you would expect them to be open. They obviously don't care about the customer experience since there is little effort or desire to be flexible and provide a 'service'.

I have many deliveries from other companies and occasionally suffer problems. With RM it is more often than not. They are a PITA.

Chowdary Cy found this review useful

Touchable

Go elsewhere

Paid for fast delivery - didn't happen. Goods were not good quality so returned. Very anal return policy and they dragged their heels returning my money.

Do yourself a favour and avoid this crowd.

Apple

They have it all figured out...

... the right products and excellent customer service in store.

The only problem here is the dubious factory conditions experienced by workers in China and elsewhere in Asia. Sorry Apple, even if not true this sticks to your reputation. If I'm paying £££ for your products I'm expecting you to be 100% beyond reproach.

I own a Macbook Pro Retina and numerous iPads, iPhones and iPods.

Mazda

Good products and service

I've had a Mazda 6 for almost 10 years now. I've had a couple of v. minor niggles which loses them the fifth star. What I like:

* Excellent products, well spec'd and well made
* Great pricing - BMW, Audi et al should hang their heads in shame. The product differential between their offerings and Mazda's doesn't justify the £10K+ difference.
* Great after-sales. Always approachable, communicate well and well priced. I've never felt ripped off.

My car feels like it'll go for another 10 years, it may do but I'll sell it soon and buy another Mazda.

FirstUtility

Can you really love a power company?

No. Their tariffs are like spaghetti. One hand gives the other one takes. The power business is one great marketing/sales scam.

First - you'd get 5* from me if your tariffs were simple. I don't want to have to create a spreadsheet to know whether I'm getting a good deal - I have other things to do.

However, they are no worse than the other operators in this space and I've got no other grumbles.

Three

Well priced, excellent data plans, network is the equal of the others

Mobile phone networks are all about data now. Voice is dead, these guys understand that and price their data plans much more competitively than the other operators.

Some operators have tried to gouge the market with their 3G/4G price plans because they don't understand data - Three offer much more for much less.

Call center customer service is all based in India. Any front line CS will always be limited so there is some annoyance dealing with dumb scripted questions but at least they are nice about it.

I'd recommend to anyone.

Amazon

They do everything well

Well priced, easy to use web site, goods arrive as described - considering their scale they do an amazing job. It is only when you receive bad service elsewhere that you understand how valuable good service is.

Ebuyer.com

Restocking fee? Not entirely legal

I will not use ebuyer again. If you return the goods they will change you a 20% restocking fee which is not entirely legal according to distance selling. They'll just do this and hope you don't argue.

In my case I'm contesting that the product description was not complete.

Other reputable online retailers do not charge a fee. It is unacceptable, do not use ebuyer send them bankrupt where these practices belong.

24 January 2013

Reply from Ebuyer (UK) Ltd.

I apologise for the problems you have had with returning your item to Ebuyer. We have different kinds of accounts for our customers and when an order is placed on a business account, depending on the items and the quantities, a restocking fee can be requested if an item is returned as not required.

I am sorry to hear you will not be using Ebuyer again due to this.

Please don't hesitate to contact us if you have any further queries.

Kind Regards

Nikki

Ebuyer Resolution Team

Craig Minihan´s profile

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Craig Minihan
Reviewer
1971
Goring, United Kingdom

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