When booking on line, Expedia over booked me. After spending 2 hrs finding the right number and being transferred around the country they refused to cancel bookings without a fee which was equal to the hotel charges. They also called the hotel where my reservation was to ask if there was a cancelation fee, upon finding out there wasn't, the hotel refunded Expedia, and Expedia kept their money and mine, hows that for working both sides of the table. The reason I know this is, after not getting any results with Expedia, I called the hotel back to find out when all these rooms had been booked, and they remembered me and the call from Expedia. I am out raged, I will work through my bank and will report to the Attorney General so this doesn't happen to anyone else. One star should have with malicious intent.
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