I purchased a dress through the asos marketplace, when it arrived it was two full sizes smaller than I had purchased. I asked for a full refund to return or a partial refund for alterations. I had hell getting a refund and after finally getting things resolved with a partial refund, a customer service representative said I was a thief and I had to pay back the refund immediately or return the dress at my own expense and ship it to China.
Terrible service, you should be ashamed!
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