Dwell Retail

Delays and Damaged Goods Nightmare

Have currently bought two product from Dwell. the first, a glass coffee table< was delayed about three times and despite being told it would be delivered in 6 weeks it eventually arrived at about 4 months. Armed with this information i stupidly ordered a glass dining table assuming it couldn't happen twice. Order placed August 2012 and told table would be delivered mid october. Of course this date got put back about 5 or 6 times despite my regular complaints and eventually received the table just before xmas 2012. Didn't realise the table was 85 kilos!!! Sales staff had never mentioned that and i live on my own! Had to employ help to put the table together which is not easy and found the main glass piece was scratched. Phoned dwell who said they could get another table out to me in january although i would have to dismantle the table and repackage it! So another two hours and hired help to do so. Second table arrived last week and again hired some men to put together only to find this table is covered in scratches and they had cheekily placed two dwell stickers over the main scratches!!!!!!!!!!!!!! Isn't that fraud/trading standards?? It looks like someone elses returned table that has been repackaged and sent out!!. have complained again this week and been told a third table will be sent out but this will take 8 weeks(in dwell terms that's at least 12 weeks). Currently deciding on whether to just cancel and get money back but then i've wasted 6 months for nothing.