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Reviews (1)

The Whisky Exchange

Advertised Items that were no longer in stock and sent me similar replacement

I was a bit disapointed that items that were out of stock were allowed to be advertised as in stock. A phone call to ask if it was ok to send a different year of a product may not sound like a lot, but, as a customer i expect to get what ive paid for. No apology or complimentary gift was offered even though i had spent well in excess of £100. And since i doubt these reviews are even read i see very little point in writing it.
Regards, Steve Chambers

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24 January 2013

Reply from The Whisky Exchange

We are sorry for the inconvenience caused. Unfortunately, we had sold out of the product you requested. We do try to keep our website as up to date as possible, but cannot ensure that items will always be in stock. We do state in our terms and conditions that "specifications can change without notice and products are subject to availability".

However, we endeavor to inform you of such changes prior to despatching your order. We are sorry to have disappointed you on this occasion, but assure you that our system normally removes out of stock items within minutes of the final bottle being purchased.

Once again, we apologise for any inconvenience caused.

Mr Steve Chambers´ profile

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Mr Steve Chambers
Reviewer
United Kingdom

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