After reading numerous negative reviews about Handtec and reading through the comical website 'Don't buy from handtec.co.uk', I was slightly dubious about using the company. So the reason I did?
Firstly you can pay through PayPal. Any company who offers this I am instantly more swayed towards using because of how secure the payments are. If the item had not arrived I could put a claim through PayPal and get my money back.
Secondly, they were cheaper then the closest competitor by £30.
I order the item yesterday, Garmin GPS device, selected the DPD next day delivery courier service (the cheapest option for items over £50) and it has just arrived now.
It came in all the original packaging with all the parts and instructions in about ten different languages and looks like it has never been taken out of the box.
Yesterday upon receiving an email with my DPD courier tracking link, I clicked the link and it did not work. I rang customer services and the phone was answered within a couple of minutes. The guy I spoke to was pleasant enough and answered my query about the link straight away.
Not strictly related to Handtec, but the courier service DPD also deserve a big thumbs up. I have been kept updated via text and email every step of the way and was even told what time my item would arrive within a one hour window. Perfect for those of us who do not like to sit in all day waiting. (Yodel take note!)
All in all I think if you are a UK customer, pay via PayPal and choose the DPD courier service you should have no problems what so ever. I will definitely us them again and recommend to friends.
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