Sarah´s profile

Reviews (1)

Uni Baggage

Great idea, let down by the weather and the choice of courier.

In the end, my "48 hour" delivery was picked up on Wednesday 16th Jan, and delivered a week later on Wednesday 23rd Jan, though it was due to circumstances beyond Uni Baggage's control. The heavy snow which arrived on the Friday my parcel was meant to arrive resulted in Parcelforce being unable to deliver, understandably.
I can't fault Uni Baggage itself, it was quick and simple to book my collection, print the labels etc. They were also very helpful in trying to sort out the issues with Parcelforce. I'd say the thing in this operation letting it down is the use of Parcelforce. Bad weather preventing deliveries is understandable, however not calling me despite assurances they would personally contact me about my delayed delivery and not being able to contact them by phone myself (as I don't have a landline and the automated phone system would not work from my mobile) is not acceptable, as well as their tracking service not working correctly - my dealings with them were very stressful. In the end my parcel turned up with no warning, and it was just lucky I was in otherwise I'd still be waiting for it.
I've yet to decide whether I'd use Uni Baggage again, maybe in better weather!

25 January 2013

Reply from Uni Baggage

Hi Sarah, I am very sorry that your items were delayed. I can assure you that it is very rare for items to be delivered later than the expected delivery date. Parcelforce and Uni Baggage have a 97% on time delivery success rate and the adverse weather conditions did cause some (but very few) items to be delayed. I am glad you are happy with Uni Baggage and I am sorry if you had any problems with Parcelforce. If you are having problems with them let us know and we can deal with it on your behalf. I hope this one negative experience will not stop you using us again and thank you very much for taking the time to write this review and for awarding us 4 stars.

Sarah´s profile

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United States