Gia Alexander´s profile

Reviews (3)


Better than Talktalk.....they speak English

There have been a number of problems starting with wrong info when I first joined. I was told there was absolutely NOTHING to pay until one month after my service went live.. This was not true. Within days of signing up and with 3 weeks to go before the service was in place, they took about £27 from my account!!

They explained it was normal procedure, not what I was told initially.

Then after going live, the telephone line was too noisy to use and there was no speed at all. I almost had to beg for a week before an engineer came out. So the first ten days were horrible.

The friend referral took 3 months to come through, and I rang 5 times and wrote before it did. Today I was given £1.50 instead of £4 for the referral. ( It is supposed to be £1 per month).
At the beginning of March, the line was too noisy to use and there was no speed for up or download and the line had to be fixed again.

Finally tonight I have been presented with a bill containing a telephone call charge for £26.08 to a number in Barnet. The call allegedly lasted 8 hours and 28 minutes!!! Neither I nor the friend from Barnet were at home that Saturday. We were both at a charity gig in Finchley that he was hosting.

Of course we all know a long call needs a redial before the hour is up!! this call however never took place. It is a bit like the Bermuda Triangle....a mystery.

So they plan to withdraw almost £50 from my account, and I have told them they have made a mistake!! Watch this space.......................


Half my order was incorrect for the second time in a row

wrong vitamins sent ...again!! there seems to be a problem in their warehouse....someone doesn't read and the orders are not is very inconvenient...

06 February 2013

Reply from Simply Supplements

Dear Miss Alexander,

I am extremely sorry to hear that you have received incorrect items on two occasions.

Having investigated this matter for you, I can see that the correct items have already been dispatched to you.

I have also added £5 credit to your Simply Supplements account, which can be used towards the value of any future orders you choose to place with us. There is no expiry date on this credit.

Again, please accept my sincere apologies for the inconvenience this has caused.

Best wishes,

Suzie Hopkins
Simply Supplements

Animed Direct

I loved the natural friendliness and response when I asked questions about ordering .

Sorry I'm off to an appointment right now, but Animed Direct were brilliant to deal with...

Gia Alexander´s profile

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Gia Alexander
United Kingdom