Brian Lloyd´s profile

Reviews (2)

Ligo Electronics

Very good support

fter having some difficulty placing my order (possibly my fault) the support in sorting out the problem was very good.

A problems with draper Bench Drill was found, No problem with Tooled-up delivery or condition of packing

Draper 5 Speed Bench Drill 350w 240v (08657) when assembled and run made an unusual noise, investigation showed there was a large dent in the bottom of the Drive Motor Guard which was rubbing slightly on the vanes of the fan beneath. Inspection of the packing showed showed no sign of damage, this must mean that the guard was damaged before the Drill was packed - so much for Quality Control ! I have removed the guard and hammered out the dent and replaced it, the drill is now working satisfactorily.
I do not wish to return the item, I need it now, but I believe an investigation with Draper is called for. Regards.

24 January 2013

Reply from Tooled Up

Thank you for your review,I am sorry that the goods you have received were damaged, we do understand the inconvenience of things like this happening. We will always collect and replace any damaged goods as quickly as possible when reported to our Sales Team.
Although we do lots of extra checks on a random selection of products it is not physically possible to check every item so very occasionally an item may slip through from the manufacturers.
I will pass your comments onto Draper for their attention and comment.
Once again I am sorry that you have received a damaged item and if there is anything that you need please contact the Sales Team on or 0844 335 3902.
Thank you for using
Sales Team Manager

Brian Lloyd´s profile

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Brian Lloyd
United Kingdom