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Reviews (1)


Worst customer service

I purchased a kenwood CD player with usb for ipod/iphone connection from the halfords store in macclesfield, the product was faulty (not reading iphone or ipod) so I took it back with the box and receipt.
I explained to one of the staff after doing research that this was a common problem with the kenwood stereos and that if they replaced it with the same model I would still have the same problem, the only solution they offered was to send the faulty item back to kenwood for repairs, eventually I know ill receive a new kenwood stereo and still have the same problem as research has proven that this a recurring problem with these stereos. I wanted to simply swap the stereo for another of equal or less value but that seemed to much for Halfords to do, I forgot to mention earlier that I was persuaded to buy this stereo especially from a member of there staff as I was ensured it would be compatible with my iPhone, after querying what would happen once I received a new stereo and had the same problem, I was told it was then out of there hands.
Overall the staff were not helpful in the slightest and didn't seem to care about customer service. Certainly wont be purchasing from Halfords ever again if this isn't resolved how it should be.

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Josh CheshireCat Ewart
Macclesfield, United Kingdom