I needed around 9 pair nice polished chrome handles of a certain size to cover existing holes in doors. The young lady on the 'phone could not have been more helpful, even measured a dimension from spindle to top plate and assured me of the quality and even offered a special price for the delivery cost as it was one order that would lead to a much larger order. So far so good. Despite the order form reading 'Polished Chrome' and the label on the box with the code PC, the handle that arrived was satin chrome. On inspection, it was scratched. How would you feel?
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