Wendy ´s profile

Reviews (1)


Review removed.

I cannot see the point of a customer taking the time and effort to write a review, if it is removed.

I wrote a perfectly ok review about a company I had purchased a mattress from. The review was removed from Trust Pilot, despite the fact I had followed the terms and conditions.

My review was an honest an fair account of my experience. I became suspicious after noticing mostly on 4 or 5 star reviews were left. Another review below mine had also been removed.

K Redgate, Damon Trasatti, Dimitri Cornelis Hardorffand Laszlóné Homlok found this review useful

25 January 2013

Reply from Trustpilot

HI Wendy and thanks for taking the time to leave a review. I checked the review you wrote and it seems that the reason it has been removed is because you wrote a review about the product you bought instead of writing about the shop you bought it from. Trustpilot is a review sites for webshops and online companies providing services and is not a product review site. You can check our review guidelines here: http://www.trustpilot.co.uk/popups/evaluationguidelines.aspx
I encourage you to edit you review if you still would like to and write about the services received from the shop itself. We tolerate references to the product's quality only when it is relevant to the overall review.
Thanks for your understanding.

Kind regards,
Bertrand Carton

Wendy ´s profile

profile image of Wendy
Female, 1969
United Kingdom


I'm interested in getting quality and value for my money.