caroline hough´s profile

Reviews (2)

Good company until I has a delivery that didn't arrive. Then poor customer service indeed

Good company with speedy deliveries. Until my order never arrived. Then crap. Appalling customer service. I emailed them. The first reply said, sorry you don't have any orders with us. I had 2. So my reply said I though that a poor reply, that was not very customer service orientated. I gave them my order numbers. Then they would look into it. After that to email a disclaimer for dpd saying I hadn't got goods, date, etc etc. Over a week later still no goods. No info of where goods went to, nothing.very poor customer service!

09 July 2013

Reply from

Dear Caroline,

Thank you for your review.

Firstly, please accept my sincere apologies for the poor customer service you receive from MedicAnimal on this particular occasion.

One of our advisors will be emailing you right away to discuss the matter further.

Best wishes,



Some. Good deals

Check out the deals. Some can be misleading, so you think you are getting a better deal than you actually are. EG. The spend £40 pay £20 Body shop deal. This sounds fantastic. However you are not allowed any of the in store multi saves or deals if you use this offer. So you may actually be worse off using the deal, than paying normally using the in store multi saves and offers.

caroline hough´s profile

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caroline hough
United Kingdom