Mr Jamie Wood´s profile

Reviews (5)

Opodo

Opodo is dreadful ...... No e-mail responses ...... 55 minute hold times and no response

I used Opodo to book flights to Bangkok. I emailed them to make a change to the booking. No response. I called today and held for over 20 minutes .... now 30 minutes..... now 35 minutes...... now 40 minutes ...... now 45 minutes ..... now 50 minutes ..... now 55 minutes without a response. Finally at 56 minutes a response ! An absolutely dreadful service that I will not repeat. Its absolutely essential that a customer can contact his booking agent to make vital changes. The worst company i have ever had the misfortune to deal with.

DlihnuGun Testosterone RelluMuller found this review useful

Trekkinn.com

Good service, poor spam post-purchase

Very difficult to get removed from what seem like daily spam emails/newsletters. Other than that I liked them but this would stop me buying again.

Simply Scuba

Outstanding retail service

Hard to fault. Good price. Great delivery. Only problem is with Suunto rather than Simply Scuba. My Suunto Dive Computer has an issue and Suunto service is lousy.

Lenstore

Fantastic

Ordered late on a Friday arrived Saturday morning. About as good a service on the web as I have ever seen.

Pet Supermarket

Would not use again

Took far too long to deliver. 10 days (7 working days) is simply too long when I can pop down to a local pet shop and get it in 15 minutes. The retailer seemed to think this was entirely acceptable when contacted. I'd happily have paid for faster delivery if I'd read the small print (which I shouldn't need to) and seem that it was going to take this long.

19 October 2010

Reply from Pet Supermarket

Dear Mr Wood,

Thank you for taking your time to review PET SUPERMARKET. I am disappointed that on this occasion we have not fully met your expectations.

We are currently reviewing our delivery options, pricing and timescales for delivery and we will be launching an improved delivery service before the end of October. I am sorry if our current options have not met your expectations, however we believe the improvements will compensate for this in the future.

Kind Regards
Mark Berriman
Managing Director
PET SUPERMARKET

Mr Jamie Wood´s profile

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Mr Jamie Wood
Reviewer
United Kingdom

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