Miss K. Ramsay´s profile

Reviews (2)

Missguided

Shocking Service!!

Was appalled at the service I received from missguided. Doesn't even deserve the 1 star.

I bought a pair of heels which were firstly put it too small a box and the discovered that there was a big scratch on the front of them. Having went to the hassle of returning them and wanting an exchange a week later I received the EXACT same pair of shoes.

I contacted missguided and was not impressed by their cheeky response. They said that they were not faulty and it was up to the warehouses discretion, even though the shoes were never out of the box.

I'm still waiting on my full refund and I will never shop at missguided again!

25 January 2013

Reply from Missguided

Hi Miss Ramsay,

I am very sorry to hear your faulty item was handled in such a way. Unfortunately at this moment in time I am unable to locate your order details. If you wish for me to investigate this further, please do not hesitate to email me at customerhelp@missguided.co.uk.

Best Wishes,
Grace xx

boohoo.com

Stylish, Affordable and Reliable

I've purchased at least 10 items from boohoo in the past year or so and I have never had any problems with them. I've returned only one item and was refunded correctly and very quickly. The delivery times are adequete and you are always kept up to date where your package is in the process.

The products at boohoo are stylish yet affordable and are always on-trend. Having been disappointed in the past from other online retailers, boohoo is by far the best. Their website is user friendly and purchasing items takes under 2 minutes. I also like that they are always offering discounts which is great since the products are well made and a very nice fit.

I have never had any problems with Boohoo and the customer service has been brilliant. So I will continue to shop at boohoo!

27 January 2013

Reply from boohoo.com

Hi Miss Ramsay,

Many thanks for your lovely comments, and we are really pleased to hear that you have been happy with our service and the items you have purchased.

Customer feedback is very important to us, and comments are always put forward to the relevant department, as we continually work hard to improve the products and services we provide.

We really appreciate you taking the time to leave your comments, and if you have any queries regarding your order or account, please contact customerservices@boohoo.com

Kind regards,

Angie

Miss K. Ramsay´s profile

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Miss K. Ramsay
Reviewer
United States

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