After making my case heard on here, I received a resonse from Sofia from Bravofly. She agreed that the response needed addressing and hey presto...........a full refund which I never expected.
My opinion has been turned around and I have to say I wish that I could get such a great response in other walks of life.
A big thank you to Sofia and well done Bravofly!!!
The info below is as it happens. I do have to add that after writing this update I heard immediately from Sofia. I was happy with the outcome and an offer of £40 voucher. I will use this voucher for a new flight and keep my fingers crossed that nothing happens to change my newly found faith in this company!!!
Update would take it from one star to 3 stars!
Below is the response I received from Sofia on Bravofly. Wow I thought..........great news! Someone from the company taking me seriously and wanting to respond because they were concerned about customer relations.
They would get back to me as soon as possible.
I responded immediately.
It is now the 23rd Jan and the response was received on 8th Jan. So much for a quick response. I was quite happy to put the record straight and write a decent review about Sofia..............Oh Sofia you have let me down so badly. It could have been so good.
This is what you wrote to me:
I am writing to you with regards to your comment written on the Trustpilot website regarding your booking with Bravofly.
We are extremely sorry to hear that you have had a bad experience with our customer service and rest assured that despite the fact that the flight date has passed we investigate your situation thoroughly in order to resolve the matter.
You mentioned in your comment that you had written a number of emails without response. Could you please confirm to what email address you wrote to at Bravofly and which email address you used yourself. This way I can look into the matter in more detail and respond to your complaint as soon as possible.
Kind regards, Sofia
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