B R Frederick´s profile

Reviews (1)

iflorist

The worst customer service I have ever encountered!

I would never recommend this company to my worst enemy, let alone a friend.
Their website clearly stated that free florist delivery was offered on all funeral flowers.
However, I was charged for the delivery.
Repeated requests for a refund resulted in meaningless statements of how much they valued their customers, but no refund.
Finally, I received two emails asking if I would like to discuss further.
Despite twice requesting a manager to telephone me so that we could discuss the matter, no one has called me.
If this is their idea of satisfying customers, they do not deserve to be in business.

25 January 2013

Reply from iflorist

Dear B R Frederick

Thank you for your feedback. I am very sorry to hear that you experienced problems with your order. We apologise for the delivery charge, I have refunded you this now in to your account and this will show in 3-5 working days. We would also like to offer you a complimentary bouquet to be sent to a recipient of your choice as a means of apology from Iflorist. We hope this is satisfactory and I will e-mail you personally now regarding this matter.

Kind Regards

Iflorist

B R Frederick´s profile

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B R Frederick
Reviewer
United States

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