I ordered instock item before noon and according to website, orders placed before 2pm for instock items are usually despatched same day. After 1 week & still no sign of item, I contacted customer services by telephone, only to be informed that it had been sent via Royal Mail & there was no tracking information available. Also that there was nothing they could do for another week as Royal Mail policy dictates that an item is not treated as lost or missing until 2 weeks has passed! Not much use to me! I was asked to call back a few days later to let them know if item had arrived (should they not have offered to call me as a courtesy?). I did so, as I said I would & the guy I spoke to said he would pass my message on to the person I needed to speak to & that he would call me back within the next hour. He didn't! I called him the next day & informed him item still had not arrived & he asked me to leave it until the beginning of this week when it was over 2 weeks since Item had been purchased. I told him I had been forced to purchase the item from another retailer & was not happy about the whole situation, I feel this was exceptionally poor customer service & will not be using FFX again based on this experience. There was no attempt whatsoever at service recovery. Just a "well, there's nothing we can do with no tracking information" approach. Whose responsibility is that? Certainly not mine! Cannot recommend this company unfortunately.
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