I'd ordered a North Face product but returned one size and bought another. Because I'd done a return and new sale rather than exchange, postage would normally have been deducted from my return. I commented on this fact in a review and almost straight away Lucy from the Webtogs team resolved the issue, offering me free postage as would have applied to a normal exchange. Throughout the process the Webtogs team has been prompt and personable. I would definitely recommend shopping with confidence from them.
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