Hugo Fernandes´ profile

Reviews (1)

Adorama

$2 charge to pickup a photo in your store

I've shopped here many times before. I've ordered several prints from Adoramapix in the past but was shocked to find that I am being charged to pickup a photo in store. That is unbelievable!

Barron Morgan found this review useful

25 January 2013

Reply from www.adorama.com

Firstly please accept my apologies that this change in policy has been causing you difficulties. We did indeed implement a small convenience fee for store collections. There are a several reasons why we did this.

More then 25% of orders are waiting in the store for collection for over a month.

About 10% of orders that are placed for store collection, are never actually picked up.

The cost of storage plus the cost of store clerk time to call to remind customers to collect their orders is becoming very costly. We felt that we had no other choice.

If you would like to discuss this further, you are most welcome to email me directly.

Helen Oster
Adorama Camera Customer Service Ambassador.
Helen@adorama.com

Hugo Fernandes´ profile

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Hugo Fernandes
Reviewer
1985
New York, United States

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