Kevin´s profile

Reviews (1)

AV Bristol

Great prices but misleading website stock availability

I ordered a subwoofer off AV Bristol's website on Jan 7. It was indicated as in stock, and my credit card was debited immediately. However, there was no confirmation of delivery (despite the advertised "order by 2pm for free next day delivery"). Only when I contacted AV Bristol was I informed that in fact the speakers were out of stock. Subwoofer eventually arrived on Jan 24.

(Update in response to Jake's feedback):
I think we need to conclude that communication could be improved as this is the first time I have been informed of a refund on my next order. Also I had to keep emailing for an update, there was no proactive communication until delivery arrangements were made, and even then it was not dispatched until a day later than anticipated. Sorry, but it could have been a much better experience.

25 January 2013

Reply from AV Bristol

Dear Kevin,

Thank you kindly for your review as customer feedback is always welcome (good or bad).

However under these circumstances we feel that this review is somewhat unfair due to the fact we contacted you to advise that we had over sold on stock (this email did not receive for some reason?!), we always kept in contact with you and when the item came into stock we contacted you to arrange delivery at a suitable time and date and kindly offered a considerable refund to you on your next order for your trouble. Given the current weather conditions and time of year all other customers have been fully understanding and have been happy with the situation and service offered and furthermore at no point did we withhold your funds and a full refund was always a possibility.

Now we appreciate that from this review you are not happy and we apologies that you have been let down on this occasion and welcome you to return as a customer, however before you purchase please contact myself direct so that you can obtain the best discounted price.

Kind Regards
Jake Emsley

(Update in response to Kevin's feedback)
All comments noted, think it will be best to bring this to a conclusion and agree to disagree.

Perhaps the rest of our reviews will speak for themselves.

Kind Regards
Jake Emsley

Kevin´s profile

profile image of Kevin
United Kingdom