Ordered quite a few plants from here two weeks ago and received them yesterday. About 5 days after ordering I called them to hear when they'd send the plants as we had not received a dispatch email yet. The lady on the phone was completely useless as she didn't even know who was delivering the plants or if I would be notified on the day of delivery. So I basically needed to be available from that day and two weeks ahead! Ten days after the order was placed my partner emailed them to ask if they had been sent, and conveniently we received a dispatch note shortly after. The delivery firm, however, was quite good. And most of the plants arrived in good condition. Won't be using gardeningexpress again though.
Not totally perfect though as the website gave the impression that both of the products I had ordered would be sent together, whilst this wasn't the case. The day after my order I received an email advising me that the bath panel was not in stock, though I could see that the website said that it was. Chatted with the customer service and they were very polite and gave me a clear answer that my bath panel indeed was in stock and would be sent the next day. Both products arrived today, but they might just as well have arrived on separate days as the bath panel was delivered from elsewhere. Had that been the case it would obviously have been an inconvenience for me. Overall really good though!
We ordered floorboards from B&Q and what an awful experience it was! The floorboards got broken so they didn't deliver and didn't call. Then the useless service centre would not solve the problem so I told them that they were going to pay me to take a taxi to the nearest store and pick it up myself. The store then told me to pay again and then i finally laid down floor. Many phone calls later they had refunded the extra money I paid for all of this hassle, but we felt the need to email the company to inform them of the bad experience. After a few weeks of no reply we sent a letter to the headquarters but we never heard back from that either.
Sent my golf bag from Aarhus, Denmark to London and it all went perfectly. Very easy to prep bag, picked up by DHL and arrived on-time in London in the morning of the third day. Amazing service for the price paid! Will definitely use again and recommend to everyone!
Vi havde svært ved at finde et fragtfirma til rimelige penge, da vi skulle have vores ting flyttet fra Århus til London. Jeg fandt servicebyen.dk ved en tilfældighed, og det er jeg glad for! Ikke det smukkeste design på hjemmesiden, men skindet bedrager. Fremragende koncept som bare fungerer. Vi fik hurtigt flere tilbud fra velansete fragtmænd til gode priser. Beskedsystemet er rigtig godt, og man får endda en sms, når der er noget nyt. Har allerede anbefalet til flere!
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