I ordered a single memory foam mattress as I was desperate for a good nights sleep, however after waiting a few days for delivery, my order was delivered only it was not mine, it had someone else's name on the product inside and was not what I ordered.
I rang customer service and the first 2 people did not understand and they thought that the delivery company could just come back and do a swap however I tried to explain that my mattress had obviously gone astray and was not in the back of their van. The next day I spoke to a very helpful lady in customer services and she dispatched me a new mattress with next day delivery.
I received my mattress the next day and was very happy with it, I think it was some human error with either mattress man or the delivery company but accidents happen.
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