Mattressman

Was happy.. when I received the correct item that I ordered!

I ordered a single memory foam mattress as I was desperate for a good nights sleep, however after waiting a few days for delivery, my order was delivered only it was not mine, it had someone else's name on the product inside and was not what I ordered.

I rang customer service and the first 2 people did not understand and they thought that the delivery company could just come back and do a swap however I tried to explain that my mattress had obviously gone astray and was not in the back of their van. The next day I spoke to a very helpful lady in customer services and she dispatched me a new mattress with next day delivery.

I received my mattress the next day and was very happy with it, I think it was some human error with either mattress man or the delivery company but accidents happen.

25 January 2013

Reply from Mattressman

Dear Ms Williams,

Thank you for your order and for taking the time to leave your feedback.

I apologise for the mix up with your order. I think the error has occurred in transit with labels being transferred from one package to another. I really am sorry for any inconvenience that was caused.

Very glad to hear that the end result is that you are pleased with your Snuggle mattress.

Thank you

Customer service manager