client Jean Smith´s profile

Reviews (1)

The order of tinned dog food was the wrong one and many tins badly damaged - very disappointing

I ordered 2 packs of 12 tins of Royal Canin Gastro Intestinal Low Fat dog food for my spaniel who has to be kept on a special diet. I pack was totally wrong and cannot be used - and most of the tins are badly damaged so are several of the tins in the pack that was the correct order. Sadly I didn't open the packaging until I needed the food which was too late to return the goods. A lesson learned. Future buyers beware!

29 January 2013

Reply from

Dear Jean,

We are sorry to hear of this unfortunate damage and can see our team are currently dealing with the matter via email; please continue to let us know of any such issues as it will enable us to improve our processes and eliminate occurrences such as these from happening in future.

Many thanks for making us aware once again,

client Jean Smith´s profile

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client Jean Smith
United Kingdom