Michelle Maria´s profile
Reviews (1)
MyMemory
No answers to customer emails, support always absent. Terrible company.
I was very suspicious from the start so should have followed my instinct. I ordered a dock station at the beginning of December. In all fairness it did arrive - but on the 20th January! This is a dropshipping online company. This means you order from mymemory.co.uk but they just pass your order onto another company (in Switzerland) so have no charge over your order, even though you have paid them.
They do not answer emails or customer support so I suggest directly opening a dispute with paypal. Apparently they get back to you quickly then!
Do not use near Christmas - the dropshipping company in Switzerland can't cope with the orders. There are so many respectable honest companies out there doing their upmost for clients, so don't use companies that couldn't care less about clients - not even bothering to set up an autoresponder email to say that they will be in touch.
To this day I haven't received an answer to any of my queries.
You have been warned!
Reply from www.mymemory.co.uk
Michelle Maria´s profile
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Thank you for your review, we are sorry to hear you have experienced problems with your order, we can confirm that we do indeed ship some items from Switzerland, however this is not a drop shipping service, this is where our second warehouse is located, we can also confirm that most UK orders arrive within the estimated time of 3-5 days (in fact we have seen an improvement in delivery times since we located there, some arriving within 2-3 days)unfortunately there are sometimes delays, especially around Christmas time.
We are unsure why a reply was not received to your email(s), we can assure you this is not the "norm" we aim to respond to all emails within 24 hours, our customer service email address is info@mymemory.co.uk or you are able to use our website to send a message.
Again our most sincere apologies are offered in this instance, please advise if we can be of any further assistance, we will be more than happy to help.
Kind Regards
MyMemory