Mr John Barton´s profile

Reviews (2)

The Internet Electrical Store

Go speedy service

Goods were as expected and supplied promptly

MedicAnimal.com

Hunt the Courier

Goods were as required but Courier delivery was bad. This is the second bad experience that we have had with DPD in recent months where they fail to deliver first time and have been found to be distancing themselves from the truth. The even posted an unable to deliver note timed at 15.04 which we found at 14.45. I reckon that they do not try to deliver first time as they do not leave a note and they post on their system an unable to get and answer with the landmark brown door also the timing is a few minutes inside the timed slot. The question that I have is do they get paid for two delivery journeys and are they deliberately falsifying the first delivery or are they just grossly inefficient. We do not have this problem with other couriers.

25 January 2013

Reply from MedicAnimal.com

Dear Mr Barton,

Thank you for your review.

We sincerely apologise for the poor service you received from our courier on these last two occasions. Please rest assured that measures have been put in place so that this does not happen again. Thank you for having taken the time to write to us as it is only with feedback from our customers that we can get better at what we do. Your feedback has been taken on board and and acted upon so to ensure these types of incidents do not happen again.

Best wishes,

MedicAnimal

Mr John Barton´s profile

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Mr John Barton
Reviewer
United Kingdom

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