Karen Livingston´s profile

Reviews (3)

boohoo.com

Returned goods which was received BUT

Still not refunded and contacted customer services a few days ago with no response..
I am due a refund so need this sorted!!!

06 September 2013

Reply from boohoo.com

Hi Karen,

Thank you for taking the time to provide us with your feedback.

I'm pleased to confirm we have received your returned package back at our warehouse and this is currently being logged on our system. Your refund will be processed to your original method of payment (card/PayPal/Store Credit) within the next 48 hours. Once your payment has been successfully processed you will receive an email notification.

When you receive the notification email regarding your refund, please allow 3 - 5 working days for the refund to be transferred into your account. If you do not receive a payment from us after this time, please contact your card issuing bank.

Once again, thank you for providing your feedback we really appreciate this.
I hope that you do not judge the company on whole because of this issue and that it does not put you off shopping with us again.

Please don't hesitate to get in contact if you ever have any queries about your orders, we're always happy to help.

I apologise for any inconvenience caused.

Kind Regards,
Rhiannon

Wowcher

Ok but some dodgy products

I received a bin which cost me £49..and it came dented and faulty..still have it and e mailed Wowcher to help..They e mailed supplier twice with no response..So £49...wasted in fact if it wasn't a bin I would put it in the bin...This was two months ago and still no further forward..Since Wowcher recommended seller then I expect they should refund me but nothing..Be careful what you buy!!!!

22 April 2013

Reply from wowcher.co.uk

Good Afternoon Karen,

We are very sorry to hear that you received a faulty item from one of our merchants and that they have not responded to our prompting.

Someone from our team will be in touch with you later today with an update on the action we will be taking.

Kind Regards

Wowcher

Protect your bubble

Quick and Easy...Excellent

Got told from a friend about this site and very happy with how quick and easy it was to insure my precious gadgets...Worry has been removed about my valuables and at a very good cost..highly recommend this insurance site...only one thing was the fact that you can't insure items over 12 months old????

Karen Livingston´s profile

profile image of Karen Livingston
Karen Livingston
Reviewer
United States

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