Even though there was a fault on the website that charged me postage, I got an email apologising, an email to tell me when I would get a refund and the refund within a few minutes. Excellent service as usual. I always get what I order in good condition and in a very short time.
My initial order disappeared! but after a query it was tracked down a replacement offered and service was excellent. If the inital parcel hadn't been despatched in a city link bag via royal mail in error (without postage) I'd have received the item next day as planned. All staff I contacted were very helpful, and but for the postage mistake initially, service was excellent.
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