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Atlantic Shopping - Bar Stools & Dining Chairs

IF ITS FAULTY ..YOU HAVE TO FIX IT YOUSELF!!!

bought 2 bar stools , of which one was faulty ..no fault of theirs
this is the procedure :-
turn the stool up side down
unscrew the seat
turn it back round
bash it with a rubber hammer to remove part 1:-
turn it around again and bash the other bit out :-
then when its all dismantled after sending a page of instructions then a video of how to do this , they will send a replacement part
do you think this suitable for faulty goods????
how would a elderly/less abled bodied person perform this??
i dont ....

25 January 2013

Reply from Atlanticshopping

Dear David,
Thank you for taking the time to leave us some feedback, it is very useful for us to see what our customers think of our products and services so we can challenge ourselves to be better.
I can see from the notes on your order that the hydraulic mechanism failed. Customers should be aware that the plastic cap on the hydraulic button should be removed before assembly and after you confirmed that this was off we sent you some disassembly instructions to help you take out the faulty part. Once you told us it was out we sent out a replacement hydraulic and I hope it now works well and the stool looks good in your kitchen!
In order to keep our prices low and offer free next day delivery we must first try to replace just the offending part. These stools are designed to be disassembled for occasions just like this. We did this because of the relative ease disassembly should be given the recent delivery and the fact there was only one part that was not working. Of course we understand some customers may not be in a position to do this and we accommodate for this accordingly.
If you have any other queries or we can answer any more questions please don’t hesitate to contact us on 0121 230 1644 and we will be more than happy to talk through any of our policies with you.

Kind Regards
Dan
The Atlantic Shopping Team

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david dufton
Reviewer
United Kingdom

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