Karen Smith´s profile

Reviews (1)

eFlorist

Nothing like item that was purchased

The site explains that a *REASONABLE* substitution is sometimes required....However, I ordered a very bright and colorful arrangement and even paid extra for it to be bigger...My Mum received a dull ugly arrangement that was very small. Then they delivered it a day early when she wasn't even checked in the hospital yet. When emailing headquarters of the issue they say they will get back to you in no more than 48 hours, I still haven't heard from them and it's three days later. Not recommended at all.

29 January 2013

Reply from eFlorist

Dear Karen,

We are extremely sorry to learn of your disappointment. We are very concerned by your our comments and are keen to investigate further.

We have been unable to locate the email you have mentioned. However, our Customer Service team will be contacting you to discuss your order.

Kind regards,
eFlorist

Karen Smith´s profile

profile image of Karen Smith
Karen Smith
Reviewer
United Kingdom

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