The site explains that a *REASONABLE* substitution is sometimes required....However, I ordered a very bright and colorful arrangement and even paid extra for it to be bigger...My Mum received a dull ugly arrangement that was very small. Then they delivered it a day early when she wasn't even checked in the hospital yet. When emailing headquarters of the issue they say they will get back to you in no more than 48 hours, I still haven't heard from them and it's three days later. Not recommended at all.
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