MR N. H.´s profile

Reviews (1)

FFX

Untrustworthy and lied to on the phone about returns refund

SEALEY VS2045 purchased came without adaptors so I telephoned and complained wanting to exchange for VS2049 and they apologies and said it is ok to return for refund and i get my returns cost back but not only did i not get a full refund but no delivery cost refund either. The 7 day returns policy measn maybe having to return the same day you receive. Ridiculous. Will not be using this FFX again and if I dont get a reply to my email and its been a week now .. I will make my feelings known on my automotive engineering workplace noticeboard that employs 3000 people.

26 January 2013

Reply from Folkestone Fixings Limited

Hi Mr N. H.,

Thank you for feedback and we are sorry to read you feel you were lied to.
Reading through the correspondence between my colleague and yourself it would appear the VS2045 was purchased in error as the description states this kit only comes with thread adaptors;

"Slide hammer extractor with thread adaptors to suit Bosch and Lucas diesel injectors."

In this instance, where the customer has purchased the wrong item, returns postage would be at their own cost.
We can see you sent two emails to us dated 14/01/13 and 18/01/13 to which both have been responded.
FFX pride ourselves on providing great prices, great availability and great service at all times and on this occasion, as a gesture of goodwill we will refund your original postage cost of £2.95.
We hope this helps resolve the issue but please feel free to give us a call on 01303 852692 if we can be of any more assistance.

Kind Regards

FFX

MR N. H.´s profile

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MR N. H.
Reviewer
United Kingdom

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