We ordered the Kilcreene Reclining suite 3+2+1 at 8:25pm on 07/01/2014, the delivery arrived midday on 09/01/2014.
I signed packaging damaged as advised In their T&Cs as two of the three boxes had got wet at some point and the three seater box was squashed on one end.
Upon opening the three seater we saw a small scuff on one corner, opening the chair found it to be the wrong colour (brown) when black was ordered & stamped on the box too.
I contacted The Sofa Company straight away and was immediately asked to email pictures of the damage which I did, I was called back later and was offered a cash incentive to keep the scuffed settee which was taken by us as the scuff was quiet small.
The brown chair was collected by the courier when they delivered the correct black chair on the 13/01/2014.
the colour mix up was just one of those things due to being put in the wrong box in china,.
I wouldn't hesitate to recommend this company especially after being left without seating over the new year by SOFAWORKS after they managed to lose our 3 seater settee then wanted to make us wait 12 weeks for a replacement.
Thank you for a very quick delivery of my sealey pry bar set, fantastic tools at a fantastic price.
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