The nest of tables we ordered were clearly damaged. While the design is such that the tables should be distressed the item was clearly damaged. On complaint staff of B&S tried to suggest the damage was part of the distressing process. This is clearly not the case. Continued objection caused me to suggest that I would return all the goods under distance selling legislation. B&S staff immediately agreed to replace the tables. Something that should have been done immediately and without argument that was clearly poorly founded.
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